Shipping policy

Shipping Policy

This Shipping Policy explains how Chandelierco Inc processes, ships, and delivers orders placed on chandeliercoinc.com. We aim to keep timelines and expectations clear so you can shop with confidence.

1) Processing Time (Order Preparation)

Orders are typically processed within 1–3 business days after payment is confirmed. Processing includes order verification, item preparation, and dispatch scheduling.

Note: Business days do not include weekends or public holidays.

2) Shipping Time (Transit Time)

After dispatch, delivery typically takes 10–18 business days, depending on destination, carrier operations, and local delivery conditions.

Estimated Delivery = Processing + Shipping

For most orders, the total estimated timeframe is: 1–3 business days (processing) + 10–18 business days (shipping).

3) Shipping Cost

Shipping costs (if applicable) are displayed at checkout before you place your order.

If we offer promotions such as free shipping, the checkout page will reflect that clearly.

4) Order Tracking

When available, you will receive a tracking number by email once your order has shipped. Tracking information may take 24–72 hours to update after dispatch.

If you have not received tracking details or your tracking link is not updating after 72 hours, please contact us at support@chandeliercoinc.com.

5) Address Accuracy & Delivery Issues

Please double-check your shipping address at checkout. We are not responsible for delivery issues caused by:

  • Incorrect or incomplete address details provided by the customer
  • Refused deliveries
  • Unsuccessful delivery attempts where the carrier cannot reach the recipient

If you need to update your address, email us as soon as possible at support@chandeliercoinc.com. Address changes may not be possible once an order has been dispatched.

6) Delays

While we do our best to deliver within the estimated timeframe, delays can occasionally occur due to factors outside our control, such as:

  • Carrier disruptions or peak-season congestion
  • Severe weather or natural events
  • Local customs or inspection procedures (where applicable)

If your order appears delayed, contact us and we will assist with tracking and next steps.

7) Damaged Packages / Items

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the outer box (including the shipping label)
  • Photos of the internal packaging
  • Photos/videos showing the item damage (if any)

Email: support@chandeliercoinc.com

8) Contact

Chandelierco Inc
1500 N GRANT ST STE R,
DENVER, CO 80203,
United States

Email: support@chandeliercoinc.com
Phone: +1 (682) 322-4584