Privacy policy

Privacy Policy

This Privacy Policy explains how Chandelierco Inc (“we,” “us,” “our”) collects, uses, and shares your personal information when you visit or make a purchase from chandeliercoinc.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1) What Information We Collect

A) Information you provide to us

  • Contact details: name, email address, phone number, shipping/billing address
  • Order details: products purchased, order notes, and communication with our support team
  • Customer support information: messages, photos/videos you send (e.g., for damage claims or missing parts)

B) Information collected automatically

When you browse our Site, we may automatically collect certain information about your device and usage, such as:

  • IP address, browser type, device type, time zone (approximate)
  • Pages viewed, clicks, referring/exit pages, and browsing interactions
  • Cookies and similar technologies (see Section 6)

C) Payment information

Payments are processed through secure payment providers. We do not store your full payment card number on our servers. Your payment information is handled by the payment processor according to their own privacy policies.

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (payment confirmation, shipping, delivery updates)
  • Provide customer support and resolve issues (returns, refunds, replacements, warranty support)
  • Communicate with you about your order and service-related updates
  • Improve our Site, products, and user experience
  • Prevent fraud and enhance security (risk screening and suspicious activity detection)
  • Marketing (optional): send promotional messages when you opt in, and measure ad performance

3) How We Share Your Information

We share personal information only as needed to operate our business and provide our services. This may include:

  • Service providers (e.g., website hosting, analytics, customer support tools)
  • Payment processors to process transactions securely
  • Shipping and logistics partners to deliver your orders and provide tracking updates
  • Advertising partners (only where applicable) to measure and improve marketing performance

We may also share information when required to comply with applicable laws, respond to lawful requests, or protect our rights and users.

4) Advertising & Marketing Preferences

If you subscribe to our marketing emails, you can unsubscribe at any time by using the “unsubscribe” link in our emails.

We may use advertising and analytics tools to understand how customers interact with our Site and to measure campaign performance. These tools may use cookies or similar technologies.

5) Data Retention

We retain personal information for as long as necessary to: fulfill orders, provide support, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6) Cookies & Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, improve performance, and understand how visitors use the Site. Cookies may also be used to support analytics and advertising measurement.

You can control cookies through your browser settings. Disabling cookies may affect some Site features and checkout functionality.

7) Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information (where applicable)
  • Opt out of marketing communications

To make a request, contact us using the details in Section 10. We may need to verify your identity before processing your request.

8) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9) Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

10) Contact Information

If you have questions about this Privacy Policy or want to make a request regarding your personal information, contact:

Chandelierco Inc
1500 N GRANT ST STE R,
DENVER, CO 80203,
United States

Email: support@chandeliercoinc.com
Phone: +1 (682) 322-4584

11) Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal requirements. Updates will be posted on this page with a revised effective date.

Effective Date: January 10, 2026