FAQ
FAQ
Find quick answers to the most common questions about ordering, shipping, returns, and product details at Chandelierco Inc. If you still need help, contact us at support@chandeliercoinc.com or call +1 (682) 322-4584.
Orders & Payment
Can I change or cancel my order after placing it?
If your order has not been dispatched yet, we may be able to help. Please contact us as soon as possible with your order number. Once an order is shipped, changes may not be possible.
Will I receive an order confirmation?
Yes. After checkout, you’ll receive an order confirmation email. Once your order ships, you’ll receive a shipping confirmation (and tracking, when available).
Do you charge sales tax?
Any applicable taxes are calculated and shown at checkout before you place your order.
Shipping & Delivery
How long does delivery take?
Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes 10–18 business days.
Do you provide tracking?
When available, a tracking number is emailed to you once your order ships. Tracking updates may take 24–72 hours to appear after dispatch.
My tracking hasn’t updated. What should I do?
Some carriers take time to scan parcels into the system. If tracking hasn’t updated after 72 hours, email us and we’ll help check the latest status.
What if I entered the wrong shipping address?
Contact us immediately. Address changes are only possible before dispatch. Once shipped, the carrier may not be able to reroute the package.
Returns & Refunds
What is your return window?
You may request a return within 30 days of delivery. Items must be unused, uninstalled, and returned with all parts and packaging (eligibility applies).
How long do refunds take?
After we receive and inspect the returned item, refunds are processed within 5–7 business days. Your bank may take additional time to post the refund.
Who pays for return shipping?
If the return is due to a confirmed defect, damage in transit, or a wrong item shipped, we’ll work with you on an appropriate resolution. For preference-based returns (changed mind, ordered by mistake), return shipping is typically the customer’s responsibility.
Warranty & After-Sales
Do you offer a warranty?
Yes. We offer a 2-year limited warranty from the date of delivery for manufacturing defects under normal use and proper installation.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery with photos of the outer carton, internal packaging, and the item. We’ll guide you through the next steps.
Do you provide replacement parts?
In many cases, the fastest solution is replacement parts. Contact us with your order number and photos/videos of the issue.
Product Details & Installation
Are your lights compatible with 110–120V?
Most of our fixtures are designed for 110–120V residential systems. Please check the product page specifications for the exact model.
Are bulbs included?
Bulb inclusion varies by product. Please refer to the product page for the “Bulbs Included” detail.
Can I use a dimmer switch?
Many fixtures are dimmable when used with a compatible dimmer and dimmable bulbs. We recommend professional installation and checking dimmer compatibility.
Can this be installed on a sloped ceiling?
Some models support sloped ceilings. Please review the product page details or contact us with the product link and your ceiling angle for guidance.
Who should install the fixture?
We recommend installation by a qualified electrician, especially for ceiling fixtures and hardwired lighting.
Still Need Help?
Email us at support@chandeliercoinc.com or call +1 (682) 322-4584.
Chandelierco Inc
1500 N GRANT ST STE R,
DENVER, CO 80203,
United States